How do I know if my product has a warranty?
You may check if your product has a warranty by visiting the product page and checking under the ‘Brand Warranty’ section.
Types of Warranties:
1. Brand Warranty: Brand warranties are warranties provided by the brand/manufacturer of the product. Jilito does not take any responsibility for after-sales services provided by the brand/manufacturer. Customers will need to approach the brand directly through their authorized service centers to submit the products for repair/replacement under the warranty conditions.
2. Jilito Warranty: Jilito warranty is warranties provided directly by the Jilito to you. Please note that the terms and conditions of this warranty may differ from product to product. Customers may check directly with the Jilito via the WhatsApp chat function on the product page.
3. International Warranty: This warranty is directly offered by international brands of the product. The geographical location of the service center may vary based on the brand’s regional presence and may require the customer to ship the product out of the country to be repaired/replaced. Customers have to follow the warranty process as mentioned on the warranty card or on the brand’s official website.
Note: All warranties do not cover damage caused by accidents or unauthorized modifications.
How do I claim my warranty?
If the delivered product is within 7 days from the date of delivery:
You may choose to get your product refunded directly via Jilito without going through a warranty claim with the brand. Visit our Return Policy page for more information.
For repairs and/or replacements, please contact the service center listed on the warranty card included with your product.
If the delivered product has exceeded 7 days from the date of delivery and the product has a warranty:
Please contact the service center listed on the warranty card included with your product for repairs or replacement.
For Brand warranty, visit the Brand Contact Details for more information.
For the Jilito warranty, contact us directly via the WhatsApp chat function on the product page.
International warranty, follow the warranty process as mentioned on the warranty card or on the brand’s official website.
If the delivered product has exceeded 7 days from the date of delivery and the product has no warranty:
Neither Jilito nor the brand is responsible for any defects and/or damages. Customers are responsible for any after-sales repairs.
Still have questions? Please Contact Us
What do I do if my product has a warranty but I did not receive a warranty card?
It is possible that your product comes with an e-warranty. Please check all the instruction manuals/invoices/guides that are delivered along with your package or visit the manufacturer’s website to verify.
If your product does not have an e-warranty, please reach out to us and we will arrange a Warranty Card for you, or facilitate a return in case a card cannot be arranged.
How can I get my product serviced?
If you bought a product that is eligible for servicing, please send the product(s) directly to the Service Center indicated on the warranty card included with your product. If your product falls under E-Warranty and has no card, please refer to the brand website for information on authorized service centers.
For a prompt warranty claim, kindly include all the accessories, information included in the packaging, and an invoice from Jilito as proof of purchase.
Where are the service centers located?
The addresses can also be found on the warranty card or on the manufacturer’s website.
Do I need to pay for repairs?
You do not have to pay for repairs if your product is under warranty and you have not violated any terms & conditions set out by the manufacturer/warranty provider.
If the warranty period has expired or if any of the warranty conditions have been violated, customers will be responsible to bear the repair cost. The final repair amount will be determined by the manufacturer upon assessment. We strongly recommend customers get their products repaired at the brand’s authorized service centers to ensure the quality of the repair.